Key Responsibilitie
- Act as the primary technical contact between customers and Munksjö organization (Production, Sales, Marketing, R&D, Quality)
- Understand, analyze and translate customer needs and expectations into technical solutions for industrial sites
- Support customers in processing Munksjö products and optimizing their applications
- Collect, analyze and resolve customer quality claims in close coordination with mills and quality teams
- Actively participate in product definition, trials and follow-up together with mill stakeholders
- Develop and maintain strong technical relationships with customers such as printers, impregnators, lacquerers and laminators
- Monitor decorative market technologies, suppliers and competitors, and share insights internally
- Drive innovation by contributing to the development of new products and technical solutions tailored to customer needs
Requirements Profile
Education & Technical Background
- Technical or scientific education (degree in materials science, chemistry, papermaking or similar fields is an advantage)
- Solid technical understanding of industrial processes; experience in paper technologies or the printing industry is highly valued
Professional Experience
- Experience in technical customer service, application engineering or a related technical role, preferably in an international environment
- Background in printing, impregnation or decorative surface applications is a strong advantage
- Ability to handle quality topics, customer claims and product development activities
Skills & Competencies
- Strong analytical skills with a structured, rigorous and solution-oriented working style
- Ability to manage complex technical discussions with customers and internal stakeholders
- High customer orientation with strong listening and adaptation skills
- Innovative mindset with curiosity for niche technical products and new technologies
- Strong communication and persuasion skills
- Team-oriented, collaborative and comfortable working in a transversal, multicultural organization
Languages
- Fluent German and English are mandatory
Additional Information
- Location: Dettingen, Germany
- International travel within greater Europe required (approx. 30%)
- Direct reporting line to the VP Technical Customer Service
Unser Angebot
- A demanding role with a high degree of personal responsibility
- Professional development on a personal and technical level in an internationally successful company
- Challenging and varied tasks that you can help shape yourself
- Comprehensive occupational health management and lifetime working time account
Apply now – we look forward to hearing from you!
Dekorpapier – Made by Munksjö
Munksjö ist ein führender internationaler Hersteller von Dekorpapieren für die Oberflächenveredelung von Holzwerkstoffplatten. Komfortable Lebens- und Arbeitsräume zu schaffen, ist unsere Mission. Dabei der Verantwortung für die Zukunft unseres Planeten gerecht zu werden, ist unser Anliegen.
Wir entwickeln und bieten innovative, maßgeschneiderte Dekorpapierlösungen, die nach der Weiterverarbeitung für die Herstellung von Möbeln und Laminatböden sowie für Oberflächenmaterialien im Innen- und Außenbereich verwendet werden. Wir beschäftigen 1200 Mitarbeitende an sechs Produktionsstandorten in fünf Ländern: Deutschland, Spanien, Frankreich, Brasilien und China. Unser Jahresnettoumsatz liegt bei rund 500 Millionen Euro.